This Privacy Policy explains how we collect, use, and protect your personal information when you visit and make a purchase from our website. We are based in the Cayman Islands and provide custom awards, medals, trophies, engraving and gift products.

By using this website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you interact with our website:

• Personal Details – Name, email address, phone number, billing and shipping address
• Order Information – Products you purchase or add to cart, customization details, engraving text, quantity, preferences
• Payment Information – Collected securely through our payment gateway (we do not store full card or banking data on our servers)
• Technical Data – IP address, browser type, device details, pages visited
• Communication – Any messages or inquiries submitted through our contact form or email

2. How We Use Your Information

We use your information to:

• Process and deliver your custom award or engraving orders
• Contact you regarding your order or customization confirmation
• Provide support and respond to your inquiries
• Improve website performance and customer experience
• Send order updates, shipping notifications, or service-related messages
• Comply with legal and tax requirements within the Cayman Islands

We do not sell or trade your personal information to third parties.

3. Cookies and Tracking

Our website may use cookies or tracking tools to:

• Remember your cart and order preferences
• Improve site navigation and speed
• Provide personalized browsing experience

You may disable cookies in your browser settings, but some features of the website may not work properly without them.

4. Third-Party Services

We may use trusted third-party tools for:

• Payment processing
• Shipping and logistics
• Analytics and performance monitoring

These services may collect limited data solely to perform their function but are not permitted to use your data for any other purpose.

5. Data Security

We take reasonable steps to protect your information through secure payment gateways and encrypted connections. While no system is 100% secure, we do not store credit card numbers or sensitive payment data on our website.

6. Currency and Payment

Prices may be displayed in different currencies. The final currency and payment details will be shown clearly at checkout before confirming your order.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated effective date.